If you have forgotten your password and are unable to login, you can use the 'Forgot username or password?' feature to create a new password. From the login page, click the 'Forgot username or password?' link at the bottom.



You will be prompted to enter the email associated with your elastic account. Instructions will then be sent to that email with a link to create a new password. Be sure to check your spam folder if you do not see the password reset email come through. You will be prompted with the error 'A user was not found for this e-mail address.' if the e-mail entered cannot be found for a user.



Once you're logged in, you can change your password by clicking on your name in the top right corner and opening 'Account Settings.'

Password Tips: 

  • Elastic Support does not know your password and will not ask for your password.
  • Passwords are case sensitive.
  • Passwords must be at least 8 characters long.


Help! I don't remember my email:


If you're not sure which email to send your password reset link to, please email Elastic Support support@elasticsuite.freshdesk.com with the following information:


  • Your first name 
  • The brand that you are working with
  • Your store account number with that brand