FAQs

How do I reset my password?
If you have forgotten your password and are unable to login, you can use the 'Forgot username or password?' feature to create a new password. From...
Thu, 8 Aug, 2019 at 1:56 PM
How do I recover a forgotten username or password?
If you're unsure about your username and/or password and are unable to login, you can use the forgot password feature to create a new password. From ...
Tue, 7 Apr, 2020 at 4:00 PM
Where do I find my print jobs?
When you create a PDF output for a Custom Catalog, Order, or Whiteboard, a print job is initiated on the server and runs in the background. You can see yo...
Thu, 8 Aug, 2019 at 1:56 PM
How do I print an order?
1. To start, open the order you want to print by clicking on it in the 'Orders' widget. 2. Click on the Menu drop-down button in the top-right c...
Thu, 8 Aug, 2019 at 1:56 PM
How do I delete an order?
To delete an order, click the 'View All' button in the orders widget. This will open up a detailed list of all of the orders you've submitted...
Thu, 8 Aug, 2019 at 1:56 PM
How do I duplicate a shipment?
You can copy your order for multiple locations, or for multiple shipment dates, in just a few clicks using Elastic. You'll start by creating an asso...
Thu, 8 Aug, 2019 at 1:56 PM
How do I check inventory?
'Get Started' --> 'View a Catalog' To check inventory without creating an order, hover over the 'Get Started' menu a...
Thu, 8 Aug, 2019 at 1:56 PM
How do I duplicate an order?
You can duplicate submitted or draft orders by using the 'Save As' menu option from the order you want to duplicate. To do this,  1. Open the ...
Thu, 8 Aug, 2019 at 1:56 PM
How do I share an order with my dealer?
Share with Dealer A great way to collaboratively work with your dealers is to use the 'Dealer Sharing' feature in Elastic Suite. This allows ...
Tue, 7 Apr, 2020 at 3:57 PM
How do I download Media Assets from an order?
It allows the user to find all relevant asset data from a given order and package them into a zip file, which will then be download to the user's compu...
Mon, 28 Oct, 2019 at 5:00 PM