FAQs

How do I reset my password?
If you have forgotten your password and are unable to login, you can use the 'Forgot username or password?' feature to create a new password. From...
Thu, 8 Aug, 2019 at 1:56 PM
How do I recover a forgotten username or password?
If you're unsure about your username and/or password and are unable to login, you can use the forgot password feature to create a new password. From ...
Tue, 7 Apr, 2020 at 4:00 PM
Where do I find my print jobs?
When you create a PDF output for a Custom Catalog, Order, or Whiteboard, a print job is initiated on the server and runs in the background. You can see yo...
Thu, 8 Aug, 2019 at 1:56 PM
How do I print an order?
1. To start, open the order you want to print by clicking on it in the 'Orders' widget. 2. Click on the Menu drop-down button in the top-right c...
Thu, 8 Aug, 2019 at 1:56 PM
How do I delete an order?
To delete an order, click the 'View All' button in the orders widget. This will open up a detailed list of all of the orders you've submitted...
Thu, 8 Aug, 2019 at 1:56 PM
How do I duplicate a shipment?
You can copy your order for multiple locations, or for multiple shipment dates, in just a few clicks using Elastic. You'll start by creating an asso...
Thu, 8 Aug, 2019 at 1:56 PM
How do I check inventory?
'Get Started' --> 'View a Catalog' To check inventory without creating an order, hover over the 'Get Started' menu a...
Thu, 8 Aug, 2019 at 1:56 PM
How do I duplicate an order? (Open With and Save As)
Open With (Reps) If you are a rep on the site you can open copies of orders as a new customer. This allows you to any order and then copy it to your ...
Fri, 8 May, 2020 at 12:03 PM
How do I download Media Assets from an order?
It allows the user to find all relevant asset data from a given order and package them into a zip file, which will then be download to the user's compu...
Mon, 28 Oct, 2019 at 5:00 PM