Elastic is a software product of Emerald X, LLC

Emerald X, LLC is committed to protecting your privacy. That's because we base our business on the trust you place in us. The information we collect is gathered to ensure secure ordering and to provide helpful information for your business. You can help us ensure your privacy by not sharing your user name or password with anyone. See below for detailed information about how we protect your personal information. If you have any concerns, comments, or complaints, you can contact us directly at GDPRCompliance@emeraldx.com.

In Europe, the new GDPR rules provides the following rights for individuals:

You have certain rights with respect to your Personal Data, and we want to help you review and update your information to ensure it is accurate and up-to-date. We may limit or reject your request in certain cases, such as if it is frivolous or extremely impractical, if it jeopardizes the rights of others, if it is not required by law, or if the burden or expense of providing access would be disproportionate to the risks to your privacy in the case in question. In some cases, we may also need you to provide us with additional information, which may include personal data to verify your identity and the nature of your request. We will take reasonable steps to respond to all requests within 30 days.

We collect three pieces of data that are or could be considered personal data:

•  The name of the subject

•  Username of the subject used in our application

•  The email address of the subject

We collect and process the above personal data for the following reasons:

•  The username is required for authentication and authorization of the subject to access the software.

•  The email address is used for electronic communication of system notifications.

•  The subject name is used to support and administer the site.

Browse Online

IP Address: We use IP addresses to measure our site traffic and to help provide a relevant user experience. Your IP address is not linked to your personal information.

Browser type: This information is captured to help us optimize our site to match the latest technology used by our users.

Movements through our site: We may choose to keep track of pages you visit to help us provide a more personalized and relevant user experience.

Protection and Storage of Your Data

We have used and will continue to use reasonable endeavors to protect your personal data against loss, alteration, or any form of unlawful use. Where possible, your personal data will be encrypted and stored on a virtual private server that is secured by means of state of the art protection measures. A strictly limited amount of people have access to your personal data. We have put procedures into place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

International Data Transfers

In some instances, it is necessary to transfer your personal data overseas. Any transfers will be made in full compliance with all aspects of the applicable regulations. For many of our business purposes we use cloud-based services. Therefore, for technical and organizational reasons, it is necessary that your personal data is transferred to servers located in the U.S. or to servers located in countries outside of the EEA. When we transfer the data to a country that does not offer an adequate level of data protection, we will ensure compliance with applicable law by way of EU Model Clauses EU-US Privacy Shield certification or other legally accepted safeguards, as applicable.

External Links

This site contains links to other sites. We are not responsible for the privacy practices or the content of such websites.

Contact Us

You can contact us directly at GDPRCompliance@emeraldx.com if you have any additional requests or questions relating to accessing, correcting, deleting your personal data, and other data subject rights:

Access: You can request more information about the personal data we hold about you and request a copy of such personal data.

Rectification: If you believe that any personal data we are holding about you is incorrect or incomplete, you can request that we correct or supplement such data.

Erasure: You can request that we erase some or all of your personal data from our systems. Please note that if you request the deletion of information required to provide the service to you, your user account will be deactivated and you will lose access to the service.

Portability: You can ask for a copy of your personal data in a machine-readable format. You can also request that we transmit the data to another controller where technically feasible.

Withdrawal of Consent: If we are processing your personal data based on your consent (as indicated at the time of collection of such data), you have the right to withdraw your consent at any time. Please note, however, that if you exercise this right, you may have to then provide express consent on a case-by-case basis for the use or disclosure of certain of your personal data, if such use or disclosure is necessary to enable you to utilize some or all of our service.

Objection: You can contact us to let us know that you object to the further use or disclosure of your personal data for certain purposes, such as for marketing purposes.

Closing Your Account: You may close an account, and upon termination of your user account, we will take reasonable steps to provide, modify, or delete your personal data as soon as is practicable. However, we may nevertheless retain your personal data to protect the business interests of our clients and their affiliates, vendors, and other users, and some information may remain in archived/backup copies for our records or as otherwise required by law. Those interests include without limitation the completion of transactions, maintaining records for financial and other audit reporting purposes, complying with our legal obligations, resolving disputes, and enforcing agreements.

For the above requests, email us at GDPRCompliance@emeraldx.com. 

Please indicate the URL of the subject Branded B2B Website.


Is your information used for any other purpose?

We require only the personal information that is needed for safely processing your online order and for contacting you about your transactions. It is used exclusively for that purpose. If you become a user of the software you may receive mailings from your account information and your account information may be analyzed as part of our standard business practices.

Will your information be given to any other party? 

Your personal information is not shared with any other party.

What about e-mail?

With any transactions on the software we will use your e-mail address to confirm said transactions and to keep you updated on your transaction status.

How do we protect your information?

We employ powerful 128-bit encryption technology and Secure Socket Layers (SSL) in all areas where your personal identity is required. Your account information and order history are kept behind our firewall on separate servers. All transaction information is processed under encrypted channels. To be sure you have the most protection available, be sure to download the latest version of your browser.

Who can see your account information?

Only authorized programming, sales, customer service, and accounting personnel are permitted access to your account information.

What if you change how you use my information?

If we change how we use your personal information, we will notify you by prominently posting notice of the change to this site.

What about cookies?

We use cookies as a way to give you better service. They personalize your user experience and they help identify you. Information collected or stored via cookies includes purchases; log in data, and pricing level. This information is kept in a secured area within the software.

How do you correct inaccurate information?

You can update your basic account information at any time. To correct any other account information, please contact us by email info@elasticsuite.com. We will attempt to keep personal information complete, up-to-date, and accurate.