Elastic Support

Privacy Policy 1

• Emerald X, LLC Privacy Policy

Elastic Support Contacts 3

• Support Channels
• Elevation Newsletter - How to sign up
• Elastic Webinars - How to sign up

New User Resources 4

• Browser and OS Requirements
• Glossary of Terms
• Computer Best Practices to Optimize Your Elastic Experience
• New Rep and Buyer Toolkit

Dashboard Functions 7

• Orders Widget
• Order History Widget
• Collections Widget
• Print Jobs Widget
• View Catalogs Widget

View all 7

Create an Order 15

• Placing a New Order
• View Catalog Screen (Order)
• Standard Order Build Screen
• Quick Order Build Screen
• Enter Quantities Screen

View all 15

Key User Flows 8

• Explore Catalogs
• Explore Catalogs Flow
• Create Standard Order Flow
• Create a Quick Order Flow
• Create a Whiteboard Flow

View all 8

Order Imports/Exports 8

• Import a File
• Export to XLSX
• Export Order PDF
• Create an Availability Output (Excel)
• Create an Availability Output (PDF)

View all 8

User Menu 2

• Preferences
• Account Settings

Order History 3

• Order History Basics
• Export XLSX
• Create a Reorder

Sharing 2

• Recommended Rep Sharing Pathways
• Share With Dealer

Create a Collection 5

• Create a Collection Screen
• Create a Collection
• Print (PDF Output)
• Share a Collection
• Menu (Collection)

Create a Whiteboard 7

• What is a Whiteboard?
• How do I create a Whiteboard?
• Whiteboard Layout Templates
• Adding and duplicating pages in your Whiteboard
• Important Keyboard shortcuts in Whiteboard

View all 7

View a Catalog 6

• Select a Catalog Screen
• View a Catalog Screen
• View Page Types
• Notes & Catalog Revisions
• Ratings

View all 6

Videos 2

• Video Library
• GOA / NuOrder Import a File Tutorial

Webinars 8

• Sign Up for Webinars
• Best Practices for Trade Show & Sell-In Season
• Retailer Webinar: The Beginner's Guide to Elastic
• Webinar Recording: New UX Walk Through
• Elastic Roundtable - 11.18.21

View all 8

Video Scripts 6

• New User Registration Script
• Resetting Your Password Script
• Dashboard Navigation Script
• Creating a New Order Script
• Standard Order Mode Script

View all 6

Campaigns 5

• Campaigns
• Create a Campaign Group
• Creating a Campaign
• Design a Campaign Email
• Subscribe to Email Campaigns

Metrics 1

• Metrics Guide for Reps and Dealers

FAQs 11

• How do I reset my password?
• How do I register to use Elastic?
• Where do I find my print jobs?
• How do I print an order?
• Dashboard Screen Explained

View all 11

Support 4

• Intro/Welcome
• Make Payment
• Receipts
• Statements

Release 2024.18 1

• Easily Switch Between Standard Order and Quick Order Modes

Release 2024.15 2

• Whiteboard Creation After Submitting an Order
• Dropped Items Noted on the Order Exception Screen

Release 2024.11 1

• Enhanced Collection Sharing Email

Release 2024.8 3

• Add a Close/Cancel Option on Order Type Popup Window
• Campaign Template Design - Unlock Black Bar for Editing
• Change the Order of Columns on the Order Confirmation PDF

Release 2024.3 1

• Preview a Collection as a Customer

Release 2023.15 1

• Excel Download in Orders View

Release 2023.14 1

• Add Option to Export Entire Order from Exceptions

Release 2023.11 1

• Exclude Unavailable Items

Release 2023.8 1

• Slider Arrow in Multi-Branded Dashboard

Release 2023.7 2

• Explore Page: Catalog Carousel
• Show Order Number and Name in the Order Header

Release 2023.6 4

• Marquee Enhancements
• Collections Widget Updates
• Collections Tile Updates
• Multi-Brand Collections Builder

Release 2023.5 1

• Marquee Updates

Release 2022.8 0

Release 2021.16 1

• Enhanced Whiteboard

Release 2021.10 2

• Export PDF from Orders Widget
• Updated Summary/Table Layout in Export PDF

Release 2021.9 1

• English (AU), English (NZ) added to Preferences Language Selector

Release 2021.8 2

• Swedish, Finnish, Norwegian added to Preferences Language Selector
• Updated Pagination UI for Catalog and Category Landing Pages

Release 2021.4 1

• Improved Import a File

Release 2020.20 2

• Orders Report
• Ability to Export Product and Feature Data in Media Pack

Release 2020.16 0

Release 2020.15 3

• Freeze Column in Availability Table
• Expanded Customer Search Options
• Rename Shipment Tab Update

Release 2020.14 1

• Total Quantity in Order Confirmation Email

Release 2020.10 1

• Duplicate and Share Modal Update

Release 2020.9 4

• Sharing UI Updates
• Order Grid Update
• Increased size of View Alternates Modal
• Improved Product Search

Release 2020.7 2

• Improved Processed Orders and Invoices Search
• Portugese added to Language Preferences

Release 2020.2 1

• Inventory Sort and Defaults

Release 6.1.9 4

• Quantity Entry
• Updated Catalog Tiles
• Updated Add to Shipment
• Updated Filters

Release 6.1.8 3

• Style Number Sort
• Add Alternate Images to Whiteboard
• Add to existing shipments from View Catalog page

Release 6.1.7 4

• Enhanced Customer Search
• Updated Sales Program Checkout Screen
• Automatically Create Shipments
• Add Images to your Whiteboard

Release 6.1.6 2

• Drag and Drop from the Overview Page
• Available on added to the Quantity Pages

Release 6.1.5 4

• Dashboard Product Search
• Quick Order Image Zoom and Product Display Pop-up (PDP)
• Order History Tabs Now Available in Orders Widget
• New 'Availability' Table

Release 6.1.4 3

• Media Pack
• Drag & Drop Products Between Shipment Tabs
• 'Add To Cart' Button in 3up

Coming Soon 0