Elastic Support

Privacy Policy 1

• Emerald X, LLC Privacy Policy

Elastic Support Contacts 3

• Support Channels
• Elevation Newsletter - How to sign up
• Elastic Webinars - How to sign up

New User Resources 5

• Browser and OS Requirements
• New Rep Toolkit
• New Buyer Toolkit
• Glossary of Terms
• Clearing Browser Cache

Dashboard Functions 7

• Orders Widget
• Order Status Widget
• Custom Catalog Widget
• Print Jobs Widget
• View Catalogs Widget

See all 7 articles

Create an Order 13

• Create New Order
• View Catalog Screen (Order)
• Standard Order Build Screen
• Quick Order Build Screen
• Enter Quantities Screen

See all 13 articles

Key User Flows 8

• View a Catalog
• View a Catalog Flow
• Create Standard Order Flow
• Create a Quick Order Flow
• Create a Whiteboard Flow

See all 8 articles

Order Imports/Exports 8

• Import a File
• Export to XLSX
• Export Order PDF
• Create an Availability Output (Excel)
• Create an Availability Output (PDF)

See all 8 articles

User Menu 2

• Preferences
• Account Settings

Order History 2

• Order History Basics
• Export CSV

Sharing 2

• Recommended Rep Sharing Pathways
• Share With Dealer

Create a Custom Catalog 5

• Create a Custom Catalog Screen
• Create a Custom Catalog
• Print (PDF Output)
• Share a Custom Catalog
• Menu (Custom Catalog)

Create a Whiteboard 8

• What is a Whiteboard?
• How do I create a Whiteboard?
• Whiteboard Layout Templates
• Adding and duplicating pages in your Whiteboard
• Important Keyboard shortcuts in Whiteboard

See all 8 articles

View a Catalog 6

• View a Catalog Select Screen
• View a Catalog Screen
• View Page Types
• Notes & Catalog Revisions
• Ratings

See all 6 articles

Videos 1

• Video Library

Webinars 9

• Sign Up for Webinars
• Custom Catalogs - The Basics
• Custom Catalogs - Beyond the Basics
• Rep Focused Webinar: Master Your Virtual Sell-In Strategy with Elastic
• Dealer Focused Webinar: Learn Efficient Pathways & Techniques

See all 9 articles

Video Scripts 6

• New User Registration Script
• Resetting Your Password Script
• Dashboard Navigation Script
• Creating a New Order Script
• Standard Order Mode Script

See all 6 articles

Test 0

FAQs 11

• How do I reset my password?
• How do I register to use Elastic?
• How do I recover a forgotten username or password?
• Where do I find my print jobs?
• How do I print an order?

See all 11 articles

Release 2021.16 1

• Enhanced Whiteboard

Release 2021.10 2

• Export PDF from Orders Widget
• Updated Summary/Table Layout in Export PDF

Release 2021.9 1

• English (AU), English (NZ) added to Preferences Language Selector

Release 2021.8 2

• Swedish, Finnish, Norwegian added to Preferences Language Selector
• Updated Pagination UI for Catalog and Category Landing Pages

Release 2021.4 1

• Improved Import a File

Release 2020.20 2

• Orders Report
• Ability to Export Product and Feature Data in Media Pack

Release 2020.16 1

• New Version Pop-up

Release 2020.15 3

• Freeze Column in Availability Table
• Expanded Customer Search Options
• Rename Shipment Tab Update

Release 2020.14 1

• Total Quantity in Order Confirmation Email

Release 2020.10 1

• Duplicate and Share Modal Update

Release 2020.9 4

• Sharing UI Updates
• Order Grid Update
• Increased size of View Alternates Modal
• Improved Product Search

Release 2020.7 2

• Improved Processed Orders and Invoices Search
• Portugese added to Language Preferences

Release 2020.2 1

• Inventory Sort and Defaults

Release 6.1.9 4

• Quantity Entry
• Updated Catalog Tiles
• Updated Add to Shipment
• Updated Filters

Release 6.1.8 3

• Style Number Sort
• Add Alternate Images to Whiteboard
• Add to existing shipments from View Catalog page

Release 6.1.7 4

• Enhanced Customer Search
• Updated Sales Program Checkout Screen
• Automatically Create Shipments
• Add Images to your Whiteboard

Release 6.1.6 2

• Drag and Drop from the Overview Page
• Available on added to the Quantity Pages

Release 6.1.5 4

• Dashboard Product Search
• Quick Order Image Zoom and Product Display Pop-up (PDP)
• Order History Tabs Now Available in Orders Widget
• New 'Availability' Table

Release 6.1.4 3

• Media Pack
• Drag & Drop Products Between Shipment Tabs
• 'Add To Cart' Button in 3up

Support 4

• Intro/Welcome
• Make Payment
• Receipts
• Statements