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Knowledge base
IMPORTANT INFORMATION
Privacy Policy
1
PlumRiver, LLC Privacy Policy
CONTACT US
Elastic Support Contacts
3
Support Channels
Elevation Newsletter - How to sign up
Elastic Webinars - How to sign up
GET STARTED
New User Resources
5
Browser and OS Requirements
New Rep Toolkit
New Buyer Toolkit
Glossary of Terms
Clearing Browser Cache
MORE LEARNING
Dashboard Functions
7
Orders Widget
Order Status Widget
Custom Catalog Widget
Print Jobs Widget
View Catalogs Widget
See all 7 articles
Create an Order
12
Create New Order
View Catalog Screen (Order)
Standard Order Build Screen
Quick Order Build Screen
Enter Quantities Screen
See all 12 articles
Key User Flows
8
View a Catalog
View a Catalog Flow
Create Standard Order Flow
Create a Quick Order Flow
Create a Whiteboard Flow
See all 8 articles
Order Imports/Exports
7
Import a File
Export to XLSX
Export Order PDF
Create an Availability Output (Excel)
Create an Availability Output (PDF)
See all 7 articles
User Menu
2
Preferences
Account Settings
Order History
2
Order History Basics
Export CSV
Sharing
2
Recommended Rep Sharing Pathways
Share With Dealer
Create a Custom Catalog
5
Create a Custom Catalog Screen
Create a Custom Catalog
Print (PDF Output)
Share a Custom Catalog
Menu (Custom Catalog)
Create a Whiteboard
7
What is a Whiteboard?
How do I create a Whiteboard?
Whiteboard Layout Guides
Adding and duplicating pages in your Whiteboard
Important Keyboard shortcuts in Whiteboard
See all 7 articles
View a Catalog
6
View a Catalog Select Screen
View a Catalog Screen
View Page Types
Notes & Catalog Revisions
Ratings
See all 6 articles
Videos
1
Video Library
Webinars
9
Sign Up for Webinars
Custom Catalogs - The Basics
Custom Catalogs - Beyond the Basics
Rep Focused Webinar: Master Your Virtual Sell-In Strategy with Elastic
Dealer Focused Webinar: Learn Efficient Pathways & Techniques
See all 9 articles
Video Scripts
6
New User Registration Script
Resetting Your Password Script
Dashboard Navigation Script
Creating a New Order Script
Standard Order Mode Script
See all 6 articles
FAQs
FAQs
11
How do I reset my password?
How do I register to use Elastic?
How do I recover a forgotten username or password?
Where do I find my print jobs?
How do I print an order?
See all 11 articles
NEW FEATURES
Release 2020.20
2
Orders Report
Ability to Export Product and Feature Data in Media Pack
Release 2020.16
1
New Version Pop-up
Release 2020.15
3
Freeze Column in Availability Table
Expanded Customer Search Options
Rename Shipment Tab Update
Release 2020.14
1
Total Quantity in Order Confirmation Email
Release 2020.10
1
Duplicate and Share Modal Update
Release 2020.9
4
Sharing UI Updates
Order Grid Update
Increased size of View Alternates Modal
Improved Product Search
Release 2020.7
2
Improved Processed Orders and Invoices Search
Portugese added to Language Preferences
Release 2020.2
1
Inventory Sort and Defaults
Release 6.1.9
4
Quantity Entry
Updated Catalog Tiles
Updated Add to Shipment
Updated Filters
Release 6.1.8
3
Style Number Sort
Add Alternate Images to Whiteboard
Add to existing shipments from View Catalog page
Release 6.1.7
4
Enhanced Customer Search
Updated Sales Program Checkout Screen
Automatically Create Shipments
Add Images to your Whiteboard
Release 6.1.6
2
Drag and Drop from the Overview Page
Available on added to the Quantity Pages
Release 6.1.5
4
Dashboard Product Search
Quick Order Image Zoom and Product Display Pop-up (PDP)
Order History Tabs Now Available in Orders Widget
New 'Availability' Table
Release 6.1.4
3
Media Pack
Drag & Drop Products Between Shipment Tabs
'Add To Cart' Button in 3up
ONLINE PAYMENT PROCESSING FUNCTIONALITY
Support
4
Intro/Welcome
Make Payment
Receipts
Statements
Help Desk Software
by Freshdesk