If you have forgotten your password and are unable to login, you can use the 'Forgot username or password?' feature to create a new password. From the login page, click the 'Forgot username or password?' link at the bottom.
You will be prompted to enter the email associated with your Elastic account. Instructions will be sent to the email with a link to create a new password. Be sure to check your spam folder if you do not see the password reset email in your inbox. You will be prompted with the error 'A user was not found for this e-mail address.' if the e-mail entered cannot be found for a user.
Once you're logged in, you can change your password by clicking on your name in the top right corner and opening 'Account Settings'.
Password Tips:
- Elastic Support does not know your password and will not ask for your password.
- Passwords are case sensitive.
- Passwords must be at least 8 characters long.
Best Practices
- Do NOT reuse passwords across different systems or accounts
- If you have multiple Elastic accounts, each account should have a unique password
- Use an enterprise-grade password manager (for example 1Password, Bitwarden, LastPass)
- Use passphrases (e.g., “Coffee-Morning-Sunrise-2024”)
- Use a combination of unrelated words with separators
- Avoid personal information, dictionary words, or common patterns
- If the Elastic Team resets your password manually, change your password at your first convenience
Help! I don't remember my email:
If you're not sure which email to send your password reset link to, please create a New Ticket as best you can and we'll be happy to assist you.