FAQs

How do I reset my password?
If you have forgotten your password and are unable to login, you can use the 'Forgot username or password?' feature to create a new password. From...
Thu, 8 Aug, 2019 at 1:56 PM
How do I register to use Elastic?
Each user is authorized by your Brand / Vendor. If you've been given an account number and access key from your brand, follow the steps below to set up...
Thu, 8 Aug, 2019 at 1:55 PM
How do I recover a forgotten username or password?
If you're unsure about your username and/or password and are unable to login, you can use the forgot password feature to create a new password. From ...
Tue, 7 Apr, 2020 at 4:00 PM
Where do I find my print jobs?
When you create a PDF output for a Custom Catalog, Order, or Whiteboard, a print job is initiated on the server and runs in the background. You can see yo...
Thu, 8 Aug, 2019 at 1:56 PM
How do I print an order?
1. To start, open the order you want to print by clicking on it in the 'Orders' widget. 2. Click on the Menu drop-down button in the top-right c...
Thu, 8 Aug, 2019 at 1:56 PM
Dashboard Screen Explained
The Dashboard is the first page you will come to after logging into Elastic. It is the central hub you will come back to, to access the different features o...
Thu, 8 Aug, 2019 at 1:55 PM
How do I delete an order?
To delete an order, click the 'View All' button in the orders widget. This will open up a detailed list of all of the orders you've submitted...
Thu, 8 Aug, 2019 at 1:56 PM
How do I duplicate a shipment?
You can copy your order for multiple locations, or for multiple shipment dates, in just a few clicks using Elastic. You'll start by creating an asso...
Thu, 8 Aug, 2019 at 1:56 PM
How do I check inventory?
'Get Started' --> 'View a Catalog' To check inventory without creating an order, hover over the 'Get Started' menu a...
Thu, 8 Aug, 2019 at 1:56 PM
How do I duplicate an order? (Open With and Save As)
Open With (Reps) If you are a rep on the site you can open copies of orders as a new customer. This allows you to any order and then copy it to your ...
Fri, 8 May, 2020 at 12:03 PM