If you're looking for guidance on functionality or have a question, please first check our New User Resources and/or FAQ's (such as How To Reset Password?)

If you need to get in touch with an Elastic technical support person, please fill out our simple New Ticket Form and we'll be happy to assist you.

Here are some guidelines around the priority field:

  • URGENT - critical production down, unable to submit orders or similar
  • HIGH -  site is functioning but a major component is affected
  • MEDIUM - I need individual assistance, or see a non critical issue
  • LOW - I want to request an enhancement, or have a low priority question

*We do not handle any returns, warranties, or order cancellations. Please reach out to your brand contact for any brand specific questions.

For all elastic B2B inquiries, we strive to provide reasonable technical support. We highly recommend creating a new support ticket, but if you feel the need to speak to someone urgently, our help desk number is 1-888-585-5574. Our phone support is offered through our normal business hours (9:00 AM - 5:00 PM US Pacific Time) Monday through Friday (excluding weekends, holidays, bank holidays and holidays of the Company). 

The support desk will respond to your inquiry as quickly as they can.


Elastic Customer Success