Elastic offers multiple self help resources in form of videos and support articles. If you're looking for guidance on a specific function or have a question about a feature, please check out New User Resources and/or FAQs, such as How To Reset Password?
If you need further technical support, please fill out our simple New Ticket Form and we'll be happy to assist you! You can also open a ticket directly from Elastic.
Here are some guidelines around the priority field:
- URGENT - critical production down, unable to submit orders or similar
- HIGH - site is functioning but a major component is affected
- MEDIUM - I need individual assistance, or see a non critical issue
- LOW - I want to request an enhancement, or have a low priority question
*We do not handle any deliveries, returns, warranties, or order cancellations. Please reach out to your brand contact for any brand specific questions.
For all Elastic Suite B2B inquiries, we strive to provide reasonable technical support. The fastest way to get support is to create a support ticket, but if you need to speak to someone, our help desk number is 1-888-585-5574 ***When calling, please specify which Elastic brand you are working with***. Our phone support is offered through our normal business hours (9:00 AM - 5:00 PM US Pacific Time) Monday through Friday, excluding weekends, holidays, bank and company holidays.
The support desk will respond to your inquiry as quickly as possible.
Thanks!
Elastic Customer Success