A Whiteboard is a visual representation of a product assortment. The whiteboard tool is used for visual merchandising, simple store layout planning, and presentation purposes. This is an optional feature within an order that will allow you to take an assortment from your cart and lay it out as desired.
This whiteboard feature was updated in Elastic Release 2021.16. Until all brands upgrade to the new release, our support articles will provide support for both pre-2021.16 and post-2021.16 whiteboard functionality.
post-2021.16 NEW whiteboard
To start creating a Whiteboard, you must first create an order, add styles/colors to that order, and then open the Whiteboard feature in the order builder.
Are you using the New Whiteboard (release 2021.16)?