Elastic Support

If you have forgotten your password and are unable to login, you can use the 'Forgot username or password?' feature to create a new password. From...

Each user is authorized by your Brand / Vendor. If you've been given an account number and access key from your brand, follow the steps below to set up...

If you're unsure about your username and/or password and are unable to login, you can use the forgot password feature to create a new password. From ...

When you create a PDF output for a Custom Catalog, Order, or Whiteboard, a print job is initiated on the server and runs in the background. You can see yo...

1. To start, open the order you want to print by clicking on it in the 'Orders' widget. 2. Click on the Menu drop-down button in the top-right c...

The Dashboard is the first page you will come to after logging into Elastic. It is the central hub you will come back to, to access the different features o...

The Explore page is the first screen you will come to after logging into Elastic. It is the central hub you will come back to, to access the different featu...

To delete an order, click the 'View All' button in the orders widget. This will open up a detailed list of all of the orders you've submitted...

You can copy your order for multiple locations, or for multiple shipment dates, in just a few clicks using Elastic. You'll start by creating an asso...

'Get Started' --> 'View a Catalog' To check inventory without creating an order, hover over the 'Get Started' menu a...